Frequently Asked Questions
Everything you need to know about your Sim-Lab experience.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.
Do you offer a warranty on electronic components?
Yes, all Sim-Lab hardware comes with a standard 24-month manufacturer warranty that covers defects in materials and workmanship under normal use.
What is your return policy for open-box items?
We accept returns within 30 days of purchase. Items must be in their original packaging; however, open-box electronics may be subject to a 15% restocking fee if not returned in like-new condition.
Are your products compatible with both PC and Consoles?
Compatibility varies by product. Please check the 'Technical Specifications' section on each product page to confirm support for Windows, PlayStation, or Xbox platforms.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer financing options through Klarna and Affirm in select regions.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's tracking portal.